FAQs

Q.What are you office hours?
A. Our business office is open from 8am to 5pm, Monday through Friday.
If we are not available to answer you call, please leave a message. We will be immediately notified and return your call promptly.

Q. Do you offer after-hours emergency service?
A. Yes, we are available to our clients 24/7 for emergency service. Emergency service rates may apply depending on the day and time of the service request.

Q. Do you do residential work?
A. We currently accept residential work on a case by case basis, depending on the nature of the project.

Q. Do you provide dial tone or internet service?
A. No. We do not sell or provide dial tone or internet service. Companies like Comcast and AT&T provide these services.

Q. Do you sell or repair cell phones?
A. No, we do not. We sell and service business telephone systems and their related equipment.

Q. Do you sell “hosted” or ‘cloud based” VoIP telephone systems?
A. We do not sell or support any hosted or cloud based telephone systems at this time.

Q. What is VoIP?
A. Voice over Internet Protocol (VoIP) is a technology that allows for telephone calls to be made over a high-speed internet connection rather than traditional analog telephone lines. Calls may originate form either a standard phone or from a desktop or personal computing device. After traveling through a modem or adapter, the voice signal is then converted into digital “packets” for transmission over the internet. When the digital information reaches its destination, it is converted back to voice audio.

Q: What is Voice Mail?
A. At its most basic level, voice mail is essentially a phone answering system that can take messages for any number of people. Unlike an answering machine that stores messages on a cassette or small memory chip, voice mail systems store messages on a memory card or disk in “mailboxes.” Each staff person is assigned a mailbox where only his/her messages are stored. This mailbox has a password so that only the assigned staff person can retrieve his or her messages. In addition, these systems allow the individual staff person to create his/her own greeting so that callers can receive specific information such as daily schedules, the person is on vacation, or who else to call for information.

Voice mail systems can allow an organization to have an “unattended” main line. This means rather than having a receptionist answer the phone, the voice mail system answers the phone, provides a common greeting and then guides the caller to the appropriate staff person. This feature is known as the voice mail’s “auto-attendant.”